Our Concierge Services are available for patients and their guests between 8 a.m. and 3:30 p.m., Monday through Friday, by calling extension 1150 from any hospital phone or outside the hospital, (817) 255-1150 .
Our service arrangements are always complimentary. You pay only for goods, services or amenities we purchase on your behalf.
- Flowers (See also Gift Shop)
- Spiritual support
- Setting or canceling appointments
- Transportation, including Taxi, Uber or Lyft arrangements
- Fax services
- Notary (special request)
- Document copying
- Language interpretation services
- Phone charging
Guest Information Services
- Restaurant recommendations and reservations
- Hotel recommendations and reservations
(Available for patients and guests as needed
- Toothpaste, toothbrush
- Coloring books and crayons
- *Meal delivery
- Restaurant meal delivery: please inquire with Concierge for full list of available menus
*Snacks and Beverages
- Bottled water
- Coffee and tea bags (available in the Cafeteria)
- Peanut butter crackers
- Cereal bars
*To ensure the health and well-being of our patients, all food requests will be reviewed in consideration of the doctor-prescribed diet order. If you have dietary or health restrictions, our team will work with you to fin a more appropriate substitute. Snack choices, provided free of charge, will be limited to one patient per day.
General Patients: 7 a.m. to 9 p.m.
Visitors are limited to two (2) per room. All children under the age of 12 must be accompanied by an adult. Quiet Time is held from 2 to 4 p.m. each day to encourage quiet rest and healing for the patient. This is a period of time of low stimulation with few or no interruptions. Family and friends are asked not to visit patients during this time.
Critical Care Unit
The Critical Care Unit (CCU) has Family Centered Visiting but we ask that no more than two (2) visitors are in the room at one time. No children under the age of 12 are allowed. Family members and/or friends cannot sleep or eat at the patient bedside. The CCU is closed daily from 10 p.m. to 8 a.m. and from 6 to 8 p.m. to allow time for certain aspects of patient care.
Local Hotel Accommodations
A list of nearby hotels is available at the Front Desk or by calling 1150 or (817) 255-1150 from outside the hospital.
Free Parking and Valet
Free patient and visitor parking is available at both the Main Entrance and Outpatient Services entrances of the hospital. A free shuttle from outlying parking is available near the gazebo south of the Doctor's Office Building.
ATM and Vending Machines
For your convenience, an automatic teller machine and vending machines are available in a room off the main lobby on the first floor.
Food and Snacks
- Cafeteria - The hospital cafeteria is located on the first floor, adjacent to the Main Lobby. The cafeteria offers sandwiches, hot meals, a salad bar and a grill menu. The cafeteria is open for breakfast from 7 to 9 a.m., and for lunch from 11 a.m. to 2 p.m.
- For patient room service food requests between the hours of 7 a.m. and 6:45 p.m., please call 1651 from a hospital phone.
Lori's Hospital Gift Shop offers small gifts, magazines, candy and various items. Located in the Atrium Lobby, the shop is open from 9 a.m. to 8 p.m. Monday through Friday, from 10 a.m. to 6 p.m. on Saturday and 11 a.m. to 3 p.m. on Sunday. To order flowers for a patient through the gift shop, call (972) 519-1270 .
Guest Meal Trays
Family members may order a guest tray to be delivered to the patient's room during regular meal service hours at an additional cost. Please ask your nurse how to purchase a guest meal tray.
Wireless (Wi-Fi) Internet access is available throughout the hospital, including patient rooms and public areas, free of charge for the convenience of our patients and guests. To log on to the network simply select Guest_Access from any wireless device and click agree to join the network. The network does not require a password or username.
Illness often turns one's attention to spiritual matters. The hospital chapel is located on the second floor in the hospital. The chapel is open at all times to every denomination. A hospital chaplain is available throughout the week and may be requested by calling the hospital operator. Please tell your nurse if you would like a chaplain visit. In addition, emergency chaplain visits are available 24 hours a day by contacting the hospital operator.
Patient Advocate and Case Manager
A Patient Advocate or Case Manager is available to answer questions related to hospital policies and procedures and accommodate special needs or requests during the patient's stay. The Patient Advocate or Case Manager is also available to help you with Advanced Directives. If you have any concerns related to your hospital visit, the Patient Advocate will be happy to assist you. Contact the Patient Advocate at (817) 255-1685 .
Uniformed security guards are available on the medical campus 24 hours a day for the benefit of patients and visitors. If you or your family need escort services to a parked vehicle, contact the hospital operator.
Valuables and Personal Belongings
We request that you leave all valuables at home. Medical City North Hills does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.